Limited Warranty

01What this warranty is

WeFixed provides this Limited Warranty on the specific repair described on your invoice. It covers solely (a) the specific part or parts we installed and (b) the specific labor we performed on the issue identified on your invoice. It does not cover the device as a whole, or any other component, fault, or condition.

02Coverage period

Your exact warranty term is printed on your invoice and depends on the part used.

• OEM or OEM-equivalent parts — one (1) year from the repair date, on that part only.
• Aftermarket parts and all labor — thirty (30) days from the repair date.
• Parts from secondary or specialty suppliers — case-by-case, as stated on your invoice. If no term is stated, such parts are provided as-is, with no warranty, to the extent permitted by law.

Coverage begins on the date you pick up the device or, for mail-in, the date we ship it back. It applies only to a defect in the warranted part or in our workmanship — not to any new or unrelated problem.

03What is not covered

This warranty does not cover:

• Accidental damage, or any physical, liquid, impact, drop, crack, bend, or pressure damage occurring after our repair;
• Normal wear and tear, and cosmetic deterioration;
• Pre-existing, latent, or unrelated faults that were not part of the repair we performed;
• Misuse, abuse, neglect, or exposure to liquid, heat, or power surges;
• Software, operating-system, application, configuration, account, or update issues;
• Loss of, or damage to, data (see “Your data is your responsibility” below); and
• Damage to the repaired area caused by you or any third party opening, tampering with, modifying, or servicing that area after our service.

04Your sole remedy

If we confirm a covered defect, your sole and exclusive remedy is, at WeFixed’s option: (a) re-performing the repair, (b) replacing the warranted part, or (c) refunding the amount you paid for that specific repair.

The flat $65 diagnostic fee and any evaluation fee are non-refundable and are not part of any warranty remedy.

07Non-transferable; how to make a claim

This Limited Warranty extends only to the original paying customer named on the invoice and may not be transferred or assigned. To make a claim, you must, within the applicable warranty period:

1. Present your original WeFixed invoice and invoice number;
2. Return the device to WeFixed, in person or by prepaid mail-in per our instructions; and
3. Allow us to inspect and re-diagnose it.

All claims are subject to inspection. If we confirm a covered defect, we provide the remedy above at no charge. If the issue arises from an excluded cause, or is a new or unrelated problem, this warranty does not apply and our standard diagnostic and repair rates apply. Warranty service also requires that the device’s IMEI or serial number match the device on the original invoice.

08Third-party service and parts

Using third-party parts, or having your device serviced elsewhere, does not by itself void this warranty. We may decline a claim only where we determine that such outside parts or service — or any opening or tampering with the repaired area after our service — actually caused the failure you are claiming.

09Your data is your responsibility

You are solely responsible for backing up your data before any service. WeFixed is not responsible for any data, settings, accounts, or content that is lost, altered, or rendered inaccessible during diagnosis, repair, or recovery. All service is performed at your own risk as to data.

10Water and liquid-damage repairs

Liquid causes corrosion that continues to spread beneath chips and connectors even after cleaning, so a liquid-damaged device may work and then fail later. We cannot guarantee that a liquid-damaged device will function, that any restored function will last, or that all damage has been found. Liquid-damage repairs carry no warranty, except where a shorter limited term is expressly stated on your invoice for the specific component repaired.

11Board-level and microsoldering repairs

Board-level and microsoldering repairs are inherently high-risk and are an attempt, not a guaranteed outcome. The device may already be damaged; during the work, additional latent damage may be found and weakened components may fail. Where so designated on your invoice, board-level repairs are accepted as-is, with no warranty, and diagnostic or attempt fees apply regardless of the outcome.

12Data recovery

Data recovery is provided on a best-effort basis. We do not and cannot guarantee that any data will be recovered, in whole or in part, and we make no warranty as to the integrity, completeness, usability, or accuracy of any recovered data. If we recover none of the data you requested, no recovery fee is charged; the evaluation fee remains non-refundable, as it pays for the recovery attempt and assessment we perform.

13Contact

Warrantor: WeFixed, 2722 Washington Blvd N, Arlington, VA 22201 · (571) 356-6923 · support@wefixed.com.