Terms of Service

01Acceptance of these terms

These Terms of Service (“Terms”) govern all diagnostic, repair, board-level and microsoldering, water-damage, and data-recovery services (“Services”) provided by WeFixed (“we,” “us,” “Company”). By delivering a device to us, authorizing Services in person, or submitting a mail-in or online repair request and agreeing to these Terms, you (“you,” “Customer”) accept these Terms. If you do not agree, do not authorize Services.

02Our services

We provide in-shop electronics diagnosis and repair, including high-risk board-level and microsoldering, liquid-damage, and data-recovery work. Repair of electronics — particularly liquid-damaged, physically damaged, or no-power devices — is inherently uncertain. We perform Services using commercially reasonable skill and care, but we do not and cannot guarantee that any device can be repaired, recovered, or restored to working condition.

03The $65 diagnostic

Our diagnostic is a flat $65 — never a tiered or “advanced” fee.

A flat, non-refundable diagnostic fee of $65 is charged for the diagnostic service we perform to evaluate your device and identify the fault. This fee pays for the diagnostic labor and is earned when the diagnosis is performed, regardless of the outcome and regardless of whether you proceed with any repair.

If you authorize and pay for the repair, the $65 is credited toward the total repair cost. If you decline the repair, the $65 remains payable for the diagnostic service already rendered, and you keep the written report. The diagnostic fee is not a charge for a completed or successful repair.

04Estimates and approval

Any price shown by our online calculator, or quoted before we see the device, is an estimate. After an in-house diagnosis we confirm the parts and labor. Work beyond the diagnosis will not begin until you approve the confirmed estimate. Estimates are approximate; if additional issues are discovered, we will seek your approval before exceeding the approved amount.

05Authorization to perform services

By accepting these Terms you authorize us to open, disassemble, test, and perform diagnostic procedures on your device, including procedures necessary to evaluate liquid-damaged or no-power devices. You represent that you are the owner of the device, or are authorized to consent to Services on the owner’s behalf.

06Payment

Payment is due in full upon completion, before the device is returned or released. We may require a non-refundable deposit toward special-order or non-returnable parts before ordering them; such deposits are not refundable once parts are ordered. Unclaimed devices are subject to the Unclaimed Devices policy below.

10Warranty

We warrant our repairs as summarized here and detailed in our Limited Warranty: one (1) year on OEM and OEM-equivalent parts, and thirty (30) days on aftermarket parts and all labor, measured from the repair date and applying only to the specific repair performed. Water-damage and board-level work is an honest skilled attempt, not a guaranteed outcome, and may be accepted as-is where stated on your invoice. Your exact term is printed on your invoice. See our full Limited Warranty for details.

11Parts and repair disclosure

We use several categories of replacement parts, and we tell you which category your repair uses before we begin and on your receipt:

• OEM / genuine — parts manufactured or supplied by the original device maker.
• OEM-equivalent / premium aftermarket — high-quality third-party parts made to match OEM specifications; not made by the original manufacturer.
• Aftermarket / standard — compatible third-party parts that may differ from OEM in materials, performance, or features.
• Used / harvested — genuine or third-party parts previously installed in another device and tested by us.

We do not represent any non-OEM part as “genuine” or “original.” Some manufacturers use software that detects replacement parts; after a repair using a non-OEM or non-paired part your device may show a persistent notice (for example “Unknown Part”) and certain features may be limited. That notice is generated by the manufacturer, not by WeFixed, and does not mean the part is defective. We will tell you any known limitation for your specific repair before you authorize it.

12Unclaimed devices

When your repair is complete, or when we determine no repair will be performed, we will notify you by your chosen contact method(s) that your device is ready for pickup (the “Notification Date”). Please collect your device promptly.

A device left uncollected and unpaid for an extended period may be treated as unclaimed under the artisan’s / mechanic’s lien laws of the jurisdiction where the device is held. WeFixed holds a lien on the device for all charges and may, after the applicable holding period and after giving the notice the law requires, sell or otherwise dispose of the device and apply the proceeds to your unpaid balance. You are responsible for backing up your data; after the abandonment period, an unclaimed device may be securely wiped.

13Mail-in services

You are responsible for properly packaging your device, and we recommend insured, tracked shipping. You bear the risk of loss or damage in transit to us; on receipt we inspect and document the device’s condition, and that documentation is our record of intake condition. For the return shipment, risk passes to you upon our delivery to the carrier; return-shipping insurance is available at your request and cost. All other Terms, including the Unclaimed Devices policy, apply to mail-in repairs.

14Governing law and venue

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules, and you consent to the exclusive jurisdiction and venue of the state and federal courts located in Arlington County, Virginia. Nothing in these Terms waives any non-waivable statutory consumer right you have under the law of your state of residence.

15Entire agreement; changes

These Terms, together with your invoice and any signed work order, are the entire agreement and supersede prior communications regarding the Services. We may update these Terms prospectively; the version in effect when you authorize a given Service governs that Service. If any provision is held unenforceable, it will be modified to the minimum extent necessary, or severed, and the remaining provisions remain in full effect.

16Contact

WeFixed, 2722 Washington Blvd N, Arlington, VA 22201 · (571) 356-6923 · support@wefixed.com.